Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you store credit or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Downloadable software products
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without contact first.
There are certain situations where only partial refunds are granted (if applicable)
Product with obvious signs of use and/or open. Any item not in its original condition, is damaged or missing parts for reasons not due to manufacturing error. Any item that is returned more than 30 days after delivery.
Refunds/Store Credit (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once you are approved, then you will receive another email with the store credit details to the value of the product only. The store credit will automatically be applied to your account, providing you have created an account with GND Fitness.
Any shipping or shipping insurance paid is non refundable.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item but different colour please send us an email at firstname.lastname@example.org and you will be advised if possible.
To return your product, you will need to mail your product to the address that will be provided once you have contacted GND Fitness at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When returning your product it is important that you are using a traceable shipping service (request a tracking number) or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.