You can actually talk to a real person not a lame bot before you purchase via chat on the website, which is awesome. The package arrived super fast. Both the ropes and handles are high quality. I was reluctant to spend this much on jump ropes, but I'm so glad I did! You get the 3 ropes for the price of some individual ropes, so it's good value. These ropes have really increased the intensity and duration (less tripping) of my workout already. I had lots of questions which Garth to the time to discuss with me via chat. Just really good service and a quality product.